Aron 2 Blue

I'm never sure how these things make it into production - did someone test it? They must have relied solely on automated tests, I guess. I had a FedEx delivery coming, and I wanted to add delivery instructions. There's a link as part of the tracking page, but it makes me set up an account. If I have to, sigh. The delivery instructions page is dead simple - a drop-down for preferred location to leave a package, and a text entry for notes.  However, the "submit" button at the bottom of the page is not enabled, and won't become enabled no matter what I type in the text field. I had to find the "try our new design" checkbox at the top of the page and flip to the new design for it to work. Strike 1: didn't test the old form, which is the default. I tried to type in a front door code for my building, but when I typed #, I got an error "No special characters permitted". Somehow all punctuation is disallowed, including comma, period and apostrophe....

Nettle & Bone, by T. Kingfisher Make a dog of bones for your companion. The dust-wife has power, but Marra is never quite sure how much her folk-magic can do. Marra pursues a plot to get revenge and protect her sister, but what happens if it actually works out? Fun in that creepy way. Recommended.

Babel, An Arcane History, by R. F. Kuang Alternate history Oxford, England, 1830s, where the mismatches in translation between languages powers magic. The total obsession with language is a central theme.  It was a hard book to read. The very likable main characters always seemed on the brink of a happy resolution, until crushing twists and turns dragged them to a darker place. It can be taken as a parable on the modern techno-state, and the absolute reliance we have on all forms of technology. What happens when the modern support structure breaks down? Well, New Orleans after hurricane Katrina, for example. The people at the top of the pyramid only care about ordinary people as pawns, laborers, inputs to the system, to be exploited. I was shocked at how easy it was for the British noble class to dismiss and minimize the value of all other people and cultures. I was wishing for some happier resolution for Robin and his best friend Ramy, but I think that I knew it would not have bee...

The town Chapel Hill now uses three separate charging station types at town facilities, which means three separate apps. A user thinks: how annoying. A UX designer thinks: opportunity! The ChargeUp app had me swearing at it this morning. I had used it once before, and remembered scanning a QR code on the station to get started. I open the app and click the big "Charge" button at the top right: This dumps me to a screen "We notice you haven't added a vehicle yet" - what? I didn't have to last time? The add vehicle screen has a list of every car company that has made a chargeable vehicle. Why can't I type so I don't have to scroll to "T"? OK, now I have a vehicle, can I charge? I can't click the vehicle to charge. If I hit the back arrow, I'm adding a vehicle again. I click "add" and now I have a second vehicle? What? **swearing commences** Are there other buttons I can click? Oh, there's navigation at the bottom of the...

School communications are frustrating. I often find them incomplete or confusing, and I think the schools are tired of hearing parent complaints about communication, too. As a parent, I don't know what technology support the schools have for their communications, so I feel like I might be unfair expecting a bunch from them. On the other hand, I think there are some low hanging fruit the schools could fix. My thoughts: Don't make me click through Shocker, I know, but school emails are not on my must read list. I want something quick and easy to scan, with critical dates and action items front and center. If I get an email like this (links removed): In this week’s issue of  The Weekly SPARK : DPS  Celebrates Hispanic Heritage Month DPS  Heroes Celebrated at Duke Football Game Morrison-Danner Named Vice President of National Association … and much more ! I'm probably not going to click. Looking at that summary, maybe that's OK. Communication hub I would love to know what s...

I've posted a couple UX observations recently, and they've been examples of a poor experience with a website - widgets or inputs not behaving the most convenient way for me. I started by labeling them as "UX fail", which was blunt, true, and pretty unkind. I realized that I also want to highlight good UX when I encounter it - although one of the functions of good UX is to make you not notice it! It gets out of the way and let's you quickly and efficiently accomplish the task you set out to do, without fuss. A "UX trip" has a double meaning - either the site tripped and stumbled, and possibly fell flat on its face, or I'm highlighting an interesting UX journey, with potentially excellent UX. I hope I find some of those positive examples to share soon. My next post is probably going to pick on Tesla. 0_o (=_=)