UX trip: charging app teardown
The town Chapel Hill now uses three separate charging station types at town facilities, which means three separate apps. A user thinks: how annoying. A UX designer thinks: opportunity! The ChargeUp app had me swearing at it this morning. I had used it once before, and remembered scanning a QR code on the station to get started. I open the app and click the big "Charge" button at the top right: This dumps me to a screen "We notice you haven't added a vehicle yet" - what? I didn't have to last time? The add vehicle screen has a list of every car company that has made a chargeable vehicle. Why can't I type so I don't have to scroll to "T"? OK, now I have a vehicle, can I charge? I can't click the vehicle to charge. If I hit the back arrow, I'm adding a vehicle again. I click "add" and now I have a second vehicle? What? **swearing commences** Are there other buttons I can click? Oh, there's navigation at the bottom of the